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What are the purposes and justifications for processing your data?

Depending on the customer relationship we have with you, we may process your data for the following purposes and on the following legal basis:

Your journey

Management of customers and their transport tickets

Purpose Legal basis: depending on the circumstances,
  • To manage customer data and their associated digital account, if applicable
  • To manage tickets sold on a MOBIB card (season tickets, Brupass 10 journeys, etc.), in the STIB-MIVB app (Brupass or Brupass XL) or by contactless payment
  • To manage ticket accounting and invoicing
  • To manage the special transport service for people with disabilities (TaxiBus) and the accompanying service in stations
  • To enable the interoperability of certain tickets on the networks of other public transport operators, such as De Lijn, TEC and SNCB-NMBS, and the re-invoicing between the above mentioned operators
  • Processing is justified by the execution of the STIB-MIVB public interest mission.
  • Processing is justified by the execution of a contract or pre-contractual measures

 Management of validation data

Purpose

Legal basis
  • To track ticket usage
  • To enable anonymous usage statistics to be generated for the purposes of improving the network

  • Processing is justified by the execution of the STIB-MIVB public interest mission

 

Marketing and social networks

Management of our marketing campaigns

Purpose Legal basis: depending on the circumstances
  • To promote STIB-MIVB products and services by sending marketing campaigns via various channels, including social networks, newsletters, etc.
  • To promote STIB-MIVB products and services through testimonials, videos, photos, etc.
  • To handle contests and other actions organised by STIB-MIVB
  • To facilitate the use of our services by providing information on disruptions, line changes, season ticket renewals, etc.
  • Processing is justified by the execution of the STIB-MIVB public interest mission
  • Processing is justified by the legitimate interest pursued by STIB-MIVB
  • Processing is justified by your consent
  • Processing is justified by the execution of a contract or pre-contractual measures

Management of social networks

Purpose Legal basis
  • To promote the image of STIB-MIVB on social networks through its pages and by responding to requests, remarks or complaints
  • Processing is justified by the execution of the STIB-MIVB public interest mission

 

Customer Care

Management of after-sales service and helpdesk

Purpose Legal basis
  • To respond to requests, questions or complaints sent to Customer Care or another department, whether or not they relate to an after-sales service
  • To manage lost items
  • Processing is justified by the execution of the STIB-MIVB public interest mission

 

Analyses, surveys and reports

Management of market research, satisfaction surveys and statistical reports and analyses

Purpose Legal basis: depending on the circumstances
  • To continuously analyse and improve our products and services
  • To help improve mobility in the Brussels-Capital Region by means of statistical analyses, annual reports, etc. on behalf of STIB-MIVB and/or other public authorities
  • Processing is justified by the execution of the STIB-MIVB public interest mission
  • Processing is also justified by the legitimate interest pursued by STIB-MIVB

Physical safety analyses

Purpose Legal basis
  • To examine accidents and incidents in order to implement corrective measures aimed at reducing their likelihood and/or impact
  • Processing is justified by a legal obligation

 

Cameras

Management of the camera system

There are cameras in STIB-MIVB stations, in various STIB-MIVB buildings and in public transport vehicles (bus, tram and metro). New transport vehicles (from 2021) are also equipped with cameras on them. A regulatory pictogram indicates the presence of cameras. STIB-MIVB has introduced an internal camera management policy.

Purpose Legal basis: depending on the circumstances,
  • To ensure the security of users (vehicles and stations)
  • To ensure the security of staff (STIB-MIVB buildings)
  • To ensure the protection of STIB-MIVB property (stations, buildings, and vehicles)
  • To ensure a rapid intervention by the appropriate personnel (vehicles and stations)
  • To handle disputes, claims and compensation requests (vehicles and stations)
  • To assist the driver during vehicle operation (vehicles)
  • Processing is justified by the execution of the STIB-MIVB public interest mission
  • Processing is also justified by the legitimate interest pursued by STIB-MIVB

Management of passenger flows

STIB-MIVB measures passenger flows in metro stations in order to track the volume of people using its infrastructure. This is carried out using cameras installed in the metro stations, which only manage volumetric data.

Purpose

Legal basis
  • To adjust services to demand: for example, to adapt the frequency of vehicles according to the volume of users
  • To map passenger flows in the various passageways and entrances, mainly for security reasons (e.g. to ensure the right number of access gates)
  • To measure the number of passengers transferring between the different platforms in a station
  • Processing is justified by the execution of the STIB-MIVB public interest mission

 

Inspections and fines

Management of inspections and administrative fines

Purpose Legal basis
  • To check whether the person has a valid and validated ticket at the time of the inspection
  • To ensure compliance with behavioral standards in accordance with the decree relating to the STIB-MIVB operating conditions
  • To manage administrative fines and additional fares
  • Processing is justified by the execution of the STIB-MIVB public interest mission

Management of traffic inspections and offences recorded by our inspectors and processed by the public prosecutor's office

Purpose

Legal basis: depending on the circumstances,
  • To prosecute people who commit road traffic offences
  • To carry out statistical analyses
  • Processing is justified by a legal obligation
  • Processing is also justified by the legitimate interest pursued by STIB-MIVB

 

Works and management of STIB-MIVB projects

Purpose Legal basis: depending on the circumstances
  • To provide information on work carried out on the network
  • To locate the land parcels affected by easements, compulsory purchases, voluntary acquisitions and temporary occupation/worksite agreements, and their owners, for the purpose of signing any necessary agreements
  • To identify the owners when private property vegetation extends over the "transport corridor", so that they can resolve the problem.
  • Processing is justified by your consent
  • Processing is justified by the execution of the STIB-MIVB public interest mission
  • Processing is justified by a legal obligation

 

Commercial relationships

Management of partners, suppliers, bidders, and business operators

Purpose Legal basis: depending on the circumstances
  • To ensure that the (pre-)contractual relationship and communication with contact persons are properly handled
  • To collect information on products and services and their evaluation
  • To manage invoicing and accounting
  • To manage disputes and debt recovery
  • To manage access to STIB-MIVB sites, camera images and overall safety and security
  • To publish open data inventories of public contracts
  • Processing is justified by the execution of a contract or pre-contractual measures
  • Processing is also  justified by the legitimate interest pursued by STIB-MIVB
  • Processing is justified by a legal obligation

 

Purchases on STIB-MIVB STORE

Purpose Legal basis
  • To manage online purchases
  • Processing is justified by the execution of a contract or pre-contractual measures

 

Disputes, claims and compensation requests

Purpose Legal basis: depending on the circumstances
  • To represent the interests of STIB-MIVB (or those of third parties) in disputes, , and requests for compensation
  • To compensate victims of damage resulting from accidents/incidents and to process their sensitive data
  • To check whether the person concerned was on the STIB-MIVB network at the declared time
  • To prevent and tackle fraud and abuse
  • Processing is justified by the legitimate interest pursued by STIB-MIVB or third parties
  • Processing is justified by a legal obligation
  • Where sensitive data is involved, processing is justified by your consent

 

Whistleblowers

Purpose Legal basis: depending on the circumstances
  • To manage whistleblower reports
  • Processing is justified by a legal obligation

 

Email

For any questions or requests relating to the processing of your data, you can contact out Data Protection Officer at the following email address: DPO@stib-mivb.brussels. 

Contact details

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